Privacy Policy – Maw3idak

1. Introduction

Maw3idak is a clinic and medical appointment booking application that allows users to browse clinics, view doctors and services, book appointments, and receive booking-related notifications.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Maw3idak mobile application.

By using the app, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

When using Maw3idak, we may collect the following information:

• Phone number for login and OTP verification.
• Name or profile information, if provided by the user.
• Booking information, such as selected clinic, doctor, service, appointment date, and appointment status.
• Location information, if the user allows location access.
• Device notification token for sending booking notifications.

Automatically Collected Information

We may collect technical information such as:

• Device type and operating system.
• App usage data.
• Crash logs and diagnostic data.
• Firebase authentication and messaging identifiers.

3. How We Use Your Information

We use collected information to:

• Create and manage your account.
• Verify your phone number using OTP.
• Allow you to book and manage medical appointments.
• Show nearby clinics or relevant clinic information.
• Send appointment confirmations, updates, reminders, and notifications.
• Improve app performance, security, and user experience.
• Detect and fix technical issues.

4. Location Data

Maw3idak may request access to your location to show nearby clinics and improve search results.

Location access is optional. If you do not allow location access, you can still use the app, but some location-based features may be limited.

We do not use your location for advertising purposes.

5. Notifications

Maw3idak may send notifications related to:

• OTP or account verification.
• Appointment confirmation.
• Appointment status changes.
• Appointment reminders.
• Important service updates.

You can disable notifications from your device settings.

6. Sharing of Information

We do not sell your personal information.

We may share necessary information only with:

• Clinics or healthcare providers involved in your appointment.
• Service providers used to operate the app, such as Firebase, Google Maps, and cloud hosting providers.
• Legal authorities if required by law.

Clinics may access appointment-related information only to manage your booking.

7. Third-Party Services

Maw3idak may use third-party services, including:

• Firebase Authentication for phone number login and OTP verification.
• Firebase Cloud Messaging for notifications.
• Firebase/Firestore or cloud database services for storing app data.
• Google Maps services for maps and location-based features.

These services may collect information according to their own privacy policies.

8. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We keep your personal information only for as long as necessary to provide the app services, manage appointments, comply with legal obligations, resolve disputes, and improve the app.

Booking records may be retained for operational, administrative, or legal reasons.

10. User Rights

Depending on applicable laws, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account or personal data.
• Withdraw permissions such as location or notifications.
• Contact us about privacy-related concerns.

To request data access or deletion, please contact us at: maw3idak@gmail.com

11. Children’s Privacy

Maw3idak is not intended for children under the age required by applicable local laws without parental or guardian consent.

We do not knowingly collect personal information from children without proper consent.

12. Medical Disclaimer

Maw3idak is a booking and appointment management platform. The app does not provide medical diagnosis, medical advice, treatment, or emergency medical services.

For medical advice, diagnosis, or treatment, users should consult a qualified healthcare professional.

In case of emergency, users should contact local emergency services immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Users are encouraged to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Developer/Company: ISSA JUMA ADAM AL BULUSHI
Email: maw3idak@gmail.com